View and pay your monthly utility bill using the City’s online utility e-pay portal.
- Existing customers can add multiple utility accounts to their user profiles.
- New Users will need to create a New User account and then add their utility account number to their user profile.
- The “one-time” payment option is available for customers who do not want to register and/or sign into their accounts. The utility account number will be required for one-time payments.
UTILITY E-PAY
Customers can conveniently pay their utility bills by phone 24 hours a day, 7 days a week using the automated phone system. We accept E-Check, Visa, MasterCard or Discover card.
1. Have your bill ready
- For faster processing, please have the following information available before you call:
- Utility account number
- Credit card or checking account information
2. Call 254-298-5616 and follow the system prompts
Checks in the Mail
- Make checks or money orders payable to the City of Temple
Standard Mailing Address
City of Temple
PO Box 878
Temple, TX 76503-0878
Overnight Delivery AddressCity of Temple
401 N 3rd St
Temple, TX 76501
NOTE: Do not send cash in the mail
Utility Business Office
401 N 3rd St
Temple, TX 76501
Business Hours: Monday - Friday, 8:00am - 5:00pm
Drive Thru
- Located on the south side of the building
- Accepted payment methods:
- Visa, MasterCard and Discover
- Checks and Money Orders
- Cash
Dropbox
- Located in lane 4 of the drive-thru
- Accepted payment methods:
- Checks and Money Orders
- Please do not leave cash in the payment dropbox
There are two ways to automatically pay your bill each month:
Online
You can register your utility account online and set up automatic payments on a credit card or through your checking or savings account. Please choose the Online payments tab above use this option.
- Automatic payments are withdrawn from your bank account one business day before the due date (this date varies from month to month, depending on the due date)
- To cancel, please notify our office in writing at least 10 days before the next draft date
Bank Draft Authorization
Please note that if you have a balance due at the time of enrollment, you will need to pay the balance manually (online, by phone, or in person). Autopay takes effect with the next billing cycle.
City of Temple utility billing accounts may qualify for a payment extension if certain account criteria are met.
- Not all accounts will qualify for an extension.
- Customers should contact the Utility Business Office before 5:00 pm on their cutoff date to request an extension.
- Submit your request using this Utility Payment Extension Request