Utility Payment Options

PAY ONLINE

View and pay your monthly utility bill using the City’s online utility e-pay portal.

• Existing customers can add multiple utility accounts to their user profiles.
• New Users will need to create a New User account and then add their utility account number to their user profile.
• The “one-time” payment option is available for customers who do not want to register and/or sign into their accounts. The utility account number will be required for one-time payments.

PAY BY PHONE

Customers can conveniently pay their utility bills by phone 24 hours a day, 7 days a week using the automated phone system. We accept E-Check, Visa, MasterCard or Discover card.

• For faster processing, please have the following information available before you call:
  • Utility account number
  • Credit card or checking account information

PAY BY MAIL

Checks in the Mail

• Make checks or money orders payable to the City of Temple

NOTE: Do not send cash in the mail

PAY IN PERSON

Utility Business Office
401 N 3^rd St
Temple, TX  76501

• Located on the south side of the building
• Accepted payment methods:
  • Visa, MasterCard and Discover
  • Checks and Money Orders
  • Cash

• Located in lane 4 of the drive-thru
• Accepted payment methods:
  • Checks and Money Orders
  • Please do not leave cash in the payment dropbox

AUTOPAY

There are two ways to automatically pay your bill each month:

Online

You can register your utility account online and set up automatic payments on a credit card or through your checking or savings account. Please choose the Online payments tab above use this option.

• Automatic payments are withdrawn from your bank account one business day before the due date (this date varies from month to month, depending on the due date)
• To cancel, please notify our office in writing at least 10 days before the next draft date

Bank Draft Authorization

• Complete an Automatic Payment Authorization Form
• A copy of a voided check or bank-produced document, showing the routing and account number, will be required to enroll.

Please note that if you have a balance due at the time of enrollment, you will need to pay the balance manually (online, by phone, or in person). Autopay takes effect with the next billing cycle.

EXTENSIONS

City of Temple utility billing accounts may qualify for a payment extension if certain account criteria are met.

• Not all accounts will qualify for an extension.
• Customers should contact the Utility Business Office before 5:00 pm on their cutoff date to request an extension.
• Submit your request using this Utility Payment Extension Request

Coming Soon!

The City of Temple’s utility billing customers will experience enhanced payment features and new payment options when paying a utility bill. The City has partnered with Invoice Cloud, a leader in the electronic bill payment and presentment (EBPP) industry, to provide an up-to-date online user experience and offer payment channels that significantly increase self-service.  Customers will have the added ability to receive bills and pay via text messaging, enroll in paperless billing and review account information through a simple and consistent interface.

Invoice Cloud provides a secure, private and third-party certified Payment Card Industry (PCI) Level 1-compliant solution to electronically present bills from our billing system and accept payments using all major credit cards, e-checks, and digital wallet methods like Apple Pay, Google Pay, PayPal and Venmo.  Customers will also be able to schedule future payments, recurring scheduled payments and modify autopay enrollment with ease. 

Customers that are currently enrolled in autopay, using a credit card, will be required to re-enroll once the new system is live. For security purposes, credit card data is encrypted and cannot be transferred to the new vendor.

Notice will be sent via email, billing message and mail when the go-live date is set, and customers will be notified when they need to updated credit card information in the new online system. 

Our target go-live date is December 2023. Stay tuned for updates!