Only an account holder or authorized representative can request a cancelation.
Requests are processed during normal business hours which are Monday - Friday between 8am-5pm. We require one business days' notice to processes cancelation requests. Services may be turned off as early as 8am on the scheduled termination date.
Services will continue to bill to the account holder unless a request to cancel service is received.
A final bill generated within three business days will be mailed to the forwarding address provided.
If your account is set up for e-notifications, an email will be sent the day the final bill is generated. If service is terminated and water is disconnected, and you request reconnection, a fee may be applied to your account.
Changes to Cancellation Request
Any changes to your cancellation request must be emailed by 8am on the termination date.
Include the address and reference number from your initial online confirmation email.
Please do not resubmit a request as the original request may already be scheduled.
For assistance, please call 254-298-5616 or email email@example.com.