Utility Payment Options

PAY ONLINE

View and pay your monthly utility bill using the City’s online utility e-pay portal.

• Existing customers can add multiple utility accounts to their user profiles.
• New Users will need to register your utility account using your account number.
• The Pay Now payment option is available for customers who do not want to register and/or sign into their accounts. 

PAY BY PHONE

Customers can conveniently pay their utility bills by phone 24 hours a day, 7 days a week using the automated phone system. We accept E-Check, Visa, MasterCard or Discover card.

• For faster processing, please have the following information available before you call:
  • Utility account number
  • Credit card or checking account information

PAY BY MAIL

Checks in the Mail

• Make checks or money orders payable to the City of Temple

NOTE: Do not send cash in the mail

PAY IN PERSON

Utility Business Office
401 N 3^rd St
Temple, TX  76501

• Located on the south side of the building
• Accepted payment methods:
  • Visa, MasterCard and Discover
  • Checks and Money Orders
  • Cash

• Located in lane 4 of the drive-thru
• Accepted payment methods:
  • Checks and Money Orders
  • Please do not leave cash in the payment dropbox

AUTOPAY

Online Enrollment

You can register your utility account online and set up automatic payments on a credit card or through your checking or savings account. 

• Automatic payments are processed on the due bill date (this date varies from month to month, depending on the due date)
• To cancel or modify your payment method,please log into your online account. If you need assistance modifying enrollment, please notify our office in writing at least 5 days before the next draft date
• As of February 12, 2024, customers who were previously enrolled in Credit Card autopay will be required to re-enroll in the new online payment portal.

Bank Draft Authorization

• If you need assistance completing enrollment in bank draft autopay, please submit an Automatic Payment Authorization Form
• A copy of a voided check or bank-produced document, showing the routing and account number, will be required for our office to enroll your account

EXTENSIONS

City of Temple utility billing accounts may qualify for a payment extension if certain account criteria are met.

• Not all accounts will qualify for an extension.
• Customers should contact the Utility Business Office before 5:00 pm on their cutoff date to request an extension.
• Submit your request using this Utility Payment Extension Request