Please read important information below before submitting your request for service.
Services are scheduled during normal business hours which are Monday - Friday between 8am-5pm. We require one business days' notice to start services.
Some services may not be available in all areas. Not all accounts will be eligible for online requests for service and we may request you come into the Utility Business Office to complete your request.
- Water service is connected during a scheduled 2-hour window. We schedule connections Monday – Friday from 8am – 5pm based on the billing cycle where services are located.
- We are unable to call before arriving for connection and someone must be present for our technician to turn the water on.
- For same day service, the completed Request for Service (including any additional documents, if applicable) must be submitted by 12pm.
- We do not schedule the connection of services outside normal business hours.
- Submit your Request for Service and a Customer Service Representative will contact you to collect your deposit and verify your scheduled service start time. If you have not been contacted within two hours (during normal business hours) please contact our office at 254-298-5616. Press 0 and someone can assist you.
SUBMIT RESIDENTIAL SERVICE REQUEST
- For existing homes, garbage and recycling containers should already be at the location.
- For new construction (new homes), a request will be sent to Solid Waste Services once your account has been established with our office.
- Please visit Solid Waste Services for more information.
Solid Waste Services: Phone: 254-298-5725 or Email: solidwasteservices@templetx.gov
On June 18, 2021, Governor Greg Abbott signed HB 872 and declared it effective immediately. What does this mean for City of Temple utility customers? Prior to HB 872, if a customer wanted their account information to remain private, the customer would have to fill out a Confidentiality Request form.
With the passage of HB 872, all customer information of municipally-owned utilities is completely private* and may not be shared without customer permission. To learn more about HB 872, visit https://capitol.texas.gov/BillLookup/History.aspx?LegSess=87R&Bill=HB872
If you would like your customer information to be accessible (not private) to outside entities, please submit a Request for Disclosure.
* Confidentiality under Chapter 182 does not prohibit a government-operated utility from disclosing personal information in a customer’s account record to: (1) an official or employee of the state, a political subdivision of the state, or the United States acting in an official capacity; (2) an employee of a utility acting in connection with the employee’s duties; (3) a consumer reporting agency; (4) a contractor or subcontractor approved by and providing services to the utility, the state, a political subdivision of the state, or the United States; (5) a person for whom the customer has contractually waived confidentiality for personal information; or (6) another entity that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service for compensation.
