Please read important information below before submitting your request for service.
Services are scheduled during normal business hours which are Monday - Friday between 8am-5pm. We require one business days' notice to start services.
Some services may not be available in all areas. Not all accounts will be eligible for online requests for service and we may request you come into the Utility Business Office to complete your request.
- Water service is connected during a scheduled 2-hour window. We schedule connections Monday – Friday from 8am – 5pm based on the billing cycle where services are located.
- We are unable to call before arriving for connection and someone must be present for our technician to turn the water on.
- For same day service, the completed Request for Service (including any additional documents, if applicable) must be submitted by 12pm.
- We do not schedule the connection of services outside normal business hours.
- Submit your Request for Service and a Customer Service Representative will contact you to collect your deposit and verify your scheduled service start time. If you have not been contacted within two hours (during normal business hours) please contact our office at 254-298-5616. Press 0 and someone can assist you.
SUBMIT REQUEST HERE
- For existing homes, garbage and recycling containers should already be at the location.
- For new construction (new homes), a request will be sent to Solid Waste Services once your account has been established with our office.
- Please visit Solid Waste Services for more information.
Solid Waste Services: Phone: 254-298-5725 or Email: solidwasteservices@templetx.gov
