Service Line Protection Program

We are pleased to announce a marketing initiative with Service Line Warranties of America (SLWA), a Homeserve Company, a leading provider of home repair solutions, to provide optional repair service plans to our resident homeowners. Service Line Protection Diagram

The service plans offered to City of Temple homeowners through SLWA are affordable solutions to protect them from the cost and inconvenience of home repair emergencies, including water and wastewater service line leaks on their property. As you may know, many of our residents become frustrated when they discover a broken water or sewer pipe and then learn that the repair is their responsibility. Homeowners are often unaware these types of repairs are not covered by basic homeowners insurance policies or by us. The City of Temple recognized that one way we could address this problem is to offer an optional service program that would protect our homeowners from the cost and inconvenience of this type of repair

The City of Temple and SLWA have worked together to tailor the program to meet the needs of our residents. The marketing, customer service, and repairs using local licensed, and approved contractors will be managed entirely by SLWA. 
What you need to know
  • The Exterior Water Service Line Coverage is available for $5.75 per month , the Exterior Sewer/Septic Line Coverage plan is available for $7.75 per month and an In-Home Plumbing & Drainage Coverage plan is $9.99 per month. You can also purchase the Exterior Water Service Line Coverage plan WITH the Exterior Sewer/Septic Line Coverage plan for $12.14 per month. Services are billed quarterly or annually directly through SLWA.  (Pricing subject to change.)
  • Homeowners will receive up to $8,500 in repairs per claim, with no deductible.
  • SLWA plan holders have access to a repair hotline that is accessible 24 hours a day, 365 days a year, and repairs are performed by local, licensed, and insured contractors.
  • City of Temple homeowners can learn more about these optional plans and SLWA by visiting or calling toll-free 1-844-257-8795. 
  • Founded in 2003, Utility Service Partners, together with its parent company, HomeServe USA, has partnered with over 800 leading cities, municipalities, and utilities to provide repair service plans that offer peace of mind and convenience. The SLWA program maintains an A+ rating with the Better Business Bureau and is recognized as a trusted source of utility line service plans and is also endorsed by the National League of Cities.
  • Residents are becoming more educated about their responsibilities with the water and sewer lines that service their homes.
  • Peace of Mind: Water and sewer line problems are common and expensive. Repairs to lines on homeowners’ property are typically not covered by basic homeowners insurance or by the City of Temple and can be quite expensive. Coverage through SLWA offers City of Temple homeowners peace of mind. SLWA is available 24 hours a day, 7 days a week, 365 days a year, including holidays. Repairs are given the highest priority and local, licensed, and approved contractors are dispatched to customers’ homes to make the necessary covered repairs — all with no callout fees or deductibles.
  • Trusted Partner: The City of Temple has partnered with SLWA, part of HomeServe USA offering a program that is used by over 700 cities, municipalities, and utilities around the US. SLWA has been in business since 2003 and is accredited by the Better Business Bureau with an A+ rating. SLWA and its parent, HomeServe, provide service to more than 4 million homeowners, and has performed more than 1.3 million repairs for customers over the last 3 years, and received high ratings from customers receiving service. 
Key Contact information
  • SLWA toll-free phone number: 1-844-257-8795
  • SLWA website for more information:
Frequently Asked Questions (FAQs):

What is the relationship between SLWA and the City of Temple?

Why did City of Temple partner with SLWA?

How common are utility line breakages and what are the common repair costs?

Doesn't my homeowner's insurance already cover these repairs?

Why does SLWA use the City of Temple's logo in its marketing materials?

Isn't it unethical/unseemly for cities to partner with a private entity?