Service Line Protection Program
The service plans offered to City of Temple homeowners through SLWA are affordable solutions to protect them from the cost and inconvenience of home repair emergencies, including water and wastewater service line leaks on their property. As you may know, many of our residents become frustrated when they discover a broken water or sewer pipe and then learn that the repair is their responsibility. Homeowners are often unaware these types of repairs are not covered by basic homeowners insurance policies or by us. The City of Temple recognized that one way we could address this problem is to offer an optional service program that would protect our homeowners from the cost and inconvenience of this type of repair
The City of Temple and SLWA have worked together to tailor the program to meet the needs of our residents. The marketing, customer service, and repairs using local licensed, and approved contractors will be managed entirely by SLWA.
What you need to know
- The Exterior Water Service Line Coverage is available for $5.75 per month , the Exterior Sewer/Septic Line Coverage plan is available for $7.75 per month and an In-Home Plumbing & Drainage Coverage plan is $9.99 per month. You can also purchase the Exterior Water Service Line Coverage plan WITH the Exterior Sewer/Septic Line Coverage plan for $12.14 per month. Services are billed quarterly or annually directly through SLWA. (Pricing subject to change.)
- Homeowners will receive up to $8,500 in repairs per claim, with no deductible.
- SLWA plan holders have access to a repair hotline that is accessible 24 hours a day, 365 days a year, and repairs are performed by local, licensed, and insured contractors.
- City of Temple homeowners can learn more about these optional plans and SLWA by visiting www.slwofa.com or calling toll-free 1-844-257-8795.
- Founded in 2003, Utility Service Partners, together with its parent company, HomeServe USA, has partnered with over 800 leading cities, municipalities, and utilities to provide repair service plans that offer peace of mind and convenience. The SLWA program maintains an A+ rating with the Better Business Bureau and is recognized as a trusted source of utility line service plans and is also endorsed by the National League of Cities.
- Residents are becoming more educated about their responsibilities with the water and sewer lines that service their homes.
- Peace of Mind: Water and sewer line problems are common and expensive. Repairs to lines on homeowners’ property are typically not covered by basic homeowners insurance or by the City of Temple and can be quite expensive. Coverage through SLWA offers City of Temple homeowners peace of mind. SLWA is available 24 hours a day, 7 days a week, 365 days a year, including holidays. Repairs are given the highest priority and local, licensed, and approved contractors are dispatched to customers’ homes to make the necessary covered repairs — all with no callout fees or deductibles.
- Trusted Partner: The City of Temple has partnered with SLWA, part of HomeServe USA offering a program that is used by over 700 cities, municipalities, and utilities around the US. SLWA has been in business since 2003 and is accredited by the Better Business Bureau with an A+ rating. SLWA and its parent, HomeServe, provide service to more than 4 million homeowners, and has performed more than 1.3 million repairs for customers over the last 3 years, and received high ratings from customers receiving service.
- SLWA toll-free phone number: 1-844-257-8795
- SLWA website for more information: www.slwofa.com
What is the relationship between SLWA and the City of Temple?
The City of Temple has partnered with Service Line Warranties of America (SLWA) solely for the purpose of providing Temple residents with competitive monthly fees on available warranty services. The City of Temple has no responsibility or liability for the warranty program provided by SLWA, and does not receive any portion of the premiums paid, and no public funds are used to promote or administer the program. Importantly, it is solely the residents’ decision whether to sign up for a SLWA service plan, and it is completely optional. Questions concerning the warranty program should be directed to SLWA.
Why did City of Temple partner with SLWA?
The National League of Cities (NLC) has recognized and endorsed SLWA as the nation's largest and most trusted source of utility line plans. An objective of the SLWA program is education because many residents are not aware that buried water and sewer lines on their property are their responsibility to maintain. A broken or blocked service line on the property can cost thousands of dollars to repair or replace and many times residents are unprepared for this unexpected expense. The City’s program with SLWA not only works to educate the residents but also provides a solution for residents that is entirely optional.
How common are utility line breakages and what are the common repair costs?
Each year, SLWA, together with its parent HomeServe, performs tens of thousands of water and sewer service line repairs for customers nationwide. It is very difficult to determine when a pipe may fail, with key contributors being the type of piping material, age of the service pipe, soil conditions and installation quality. Water line repairs can be costly – a replacement averages $2,500 nationally. With the modest cost of SLWA’s service plan, homeowners would still see financial benefit if the service line didn’t break for another few decades – versus saving the monthly fee at current rates.
Doesn't my homeowner's insurance already cover these repairs?
Typically, no. Most homeowners are surprised to learn that they are responsible for the repair and replacement of broken or leaking utility lines if they are on their property. While most basic homeowners policies will pay to repair the damage created by failed utility lines, they typically do not cover the cost of the repair of the line itself. SLWA encourages residents to call their insurance company to determine actual coverage.
Why does SLWA use the City of Temple's logo in its marketing materials?
The City of Temple’s agreement with SLWA allows the company to use the City’s logo in communications to indicate that there is a formal relationship in place and to let residents know that the offering is legitimate, it is for the residents benefit and has the approval of the City. All of the mailings SLWA sends to City of Temple residents are first reviewed and approved by the City prior to use.
SLWA is committed to transparency in all of its communications. All SLWA materials clearly state that the services the company offers are voluntary and that they are offered by SLWA, a private company that is separate from the city.
Isn't it unethical/unseemly for cities to partner with a private entity?
It is not a new idea for the public and private sectors to work together; it is about bringing City of Temple residents a solution to a real problem facing homeowners around the country. SLWA brings the best of the private sector, including efficiency and expertise, to relieve the burden on homeowners facing expensive repairs. At the same time, SLWA supports communities by helping us, as local decision-makers, tackle the problem of making sure all of our community’s water and sewer infrastructure is maintained. It is good practice to bring together the best of what public and private entities have to offer.