Information Technology Performance
Information Technology Services (ITS) administers sophisticated, secure, and state-of-the-art computer and telecommunications systems that deliver advanced technological services to City departments. Staff implements and maintains an accessible and sustainable communications and resource infrastructure to provide the highest level of computing services. In addition to maintaining the current systems, ITS staff proactively identifies methods in which the City can work more efficiently through technology to better serve taxpayers and enable City departments to accomplish their goals in providing quality services to our citizens.
Nextgen 9-1-1 Critical Error Accuracy (FY 2022)
NextGen 9-1-1 Critical error accuracy reflects the accuracy of the City’s geospatial data to locate callers in an emergency. The current standard to meet for NextGen 9-1-1 is 99.50%.
Information Technology Active Devices (FY 2022)
The Information Technology Department is responsible for the digital security and maintenance of over 3,000 network devices.