How do I transfer my service from one address to another?

Please call (254-298-5616) or email ( the Utility Business Office to transfer your service from one address to another.  Services can be left on at both addresses for up to 10 days.  We will require verification of some account information before the request can be processed. We require one business days' notice to turn on services at the new address.  Lease agreements may be required before transferring the service along with a new confidentiality form for the new address. A New Account Fee will be applied to your first bill at your new address.  Please note, if water service is currently off at the new address, someone must be present for us to turn the water on. We scheduled a 2 hour window, either 8:00-10:00, 10:00-12:00, 1:00-3:00 or 3:00-5:00 depending on the billing cycle.

Show All Answers

1. How do I open an account?
2. How do I transfer my service from one address to another?
3. How do I terminate an account?
4. My service was turned off for Non-Payment. Why am I still receiving a bill?
5. How do I request an emergency turn-off?
6. I have questions about my Garbage service, who do I call?
7. Where are you located?
8. Can I view by bill online?
9. Do you offer paperless billing?
10. Where can I pay my bill?
11. Do you accept post-dated or temporary checks?
12. Can I have an extension on my bill?
13. Do you accept electronic payments?
14. How is my due date determined, and can I change my due date?
15. I had a leak and got it repaired. Can I receive a discount on my bill?
16. How can I determine if I have a leak?
17. What are some ways to conserve water?
18. How do I read my water meter?
19. If I fill up my swimming pool, is there a discount if I notify the City?
20. Why is my water bill so high?
21. Are there any programs available for senior citizens?
22. How is my wastewater (sewer rate) determined?
23. Does the City of Temple offer average or budget billing?