The Utility Business Office is responsible for establishing and maintaining utility accounts, processing utility bills and the collection of utility receivables for the City of Temple. Our staff is committed to providing accurate monthly bills and professional customer service. We strive to make it easier to do business with the City of Temple.
Implemented an Interactive Voice Response telephone system allowing customers access to account information and payments options 24/7
Implemented recurring credit card payments on our online payment site
Added the ability to receive EFT payments from customers’ banking online bill pay service
Review and update Customer Service ordinance
Continue to review and update daily processes and procedures and seek ways to improve both